I ran into an issue where, after creating a new property in the user profile service application and running an incremental sync the new property does not show up in users info when you click on the account in a site and pull up their profile.
If you go to the users profile in UPA the property shows populated correctly.
In our case we were trying to add the Office AD property.
To resolve I performed the following.
- stsadm -o sync -listolddatabases 1
- stsadm -o sync -deleteolddatabases 1
- Wait until the top of hour or run "User Profile to SharePoint Full Synchronization job"
